Customisation & Configuration
No Add-Ons
+ Add-Ons
Business Logic Complicity
No Add-Ons
+ Add-Ons
+ Add-Ons + “No coding” coding
Support
Support Responsibilities
*US – a Dev team for the continues development or a Customer/Support Team – for after GoLive
Triage Responsibilities
*US – a Dev team for the continues development or a Customer/Support Team – for after GoLive
Follow Up with Support
*US – a Dev team for the continues development or a Customer/Support Team – for after GoLive
Bugs in the System
All Bugs
Bugs We Control
Security Concerns
Data (GDPR and other data regulations)
Updates and Patches
Skills Required to Support System