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Add-Ons, No-code and Other Imaginary Friends vs System Support and Maintenance (random drawings)

Customisation & Configuration

 No Add-Ons

Customisation&Config-Simple

 

+ Add-Ons

Configuration&Customization-2

 

Business Logic Complicity

No Add-Ons

BusinessLogic

+ Add-Ons

BusinessLogic-AddOns

+ Add-Ons + “No coding” coding

BusinessLogic-AddOnNoCode

 

Support

Support Responsibilities

Support

*US – a Dev team for the continues development or a Customer/Support Team – for after GoLive

Triage Responsibilities

Triage

*US – a Dev team for the continues development or a Customer/Support Team – for after GoLive

Follow Up with Support

Triage

*US – a Dev team for the continues development or a Customer/Support Team – for after GoLive

Bugs in the System

All Bugs

Bugs

 

Bugs We Control

BugsWeCanFix

Security Concerns

 

Security

 

Data (GDPR and other data regulations)

 

Untitled Diagram1

 

Updates and Patches

 

Versions

 

Skills Required to Support System

 

Skills

 

 

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